Terms of Service

Effective Date: July 1, 2026

1. Acceptance and Scope

These Terms of Service (“Terms”) govern your access to and use of Tavina-related services, applications, websites, features, and experiences operated by Hurt Ridge LLC (“Hurt Ridge,” “we,” “us,” or “our”). By accessing or using Tavina, you agree to these Terms.

For these Terms, “Tavina” includes Tavina-related experiences available through tavina.ai, hurtridge.com, and hurtridgelabs.com. These Terms apply only to Tavina-related features, pages, products, and services offered through those locations. They do not automatically apply to every unrelated feature, product, service, page, or offering available on those sites.

If you do not agree to these Terms, do not use Tavina.

2. Operator and Contact

Tavina is operated by:

For support, legal notices, security concerns, deletion requests, complaints, or questions about Tavina or these Terms, contact Hurt Ridge through https://hurtridge.com/contact/.

3. Tavina Services

Tavina is a personal AI assistant that may provide AI-assisted chat, voice, integrations, uploads, memory-related features, notes, tasks, and related tools. Features may vary by account, channel, device, availability, or service configuration.

Tavina uses OpenRouter to route prompts and necessary context to selected or available third-party large language model providers and models. Providers and available models may change. Third-party providers may have their own terms, privacy practices, retention practices, and processing locations.

4. Eligibility and Accounts

You must be at least 13 years old to use Tavina. Tavina is not available to children under 13, and children under 13 are prohibited from using it.

If you are 13 through 17 years old, you may use Tavina only with permission and supervision from a parent or legal guardian, subject to applicable law. A parent or legal guardian who permits a minor to use Tavina is responsible for supervising that use and for the minor’s compliance with these Terms.

You must provide accurate information for your account and keep it reasonably current. You are responsible for safeguarding your account credentials and for activity conducted through your account, except to the extent applicable law provides otherwise. If you believe your account has been accessed without authorization, contact us promptly through the contact form.

5. AI Output and Important Limitations

AI-generated output may be inaccurate, incomplete, outdated, misleading, or unsuitable for your circumstances. Tavina may produce output that appears confident even when it is incorrect. You are responsible for independently reviewing and verifying output before relying on it.

Do not rely on Tavina as a substitute for qualified professional advice or review in connection with medical, legal, financial, tax, accounting, employment, housing, insurance, safety-critical, emergency, or other high-impact decisions. If you use Tavina in connection with such matters, you must obtain appropriate qualified professional review and make your own informed decisions.

Tavina is not an emergency service. Do not use Tavina to seek emergency assistance or as a substitute for emergency responders, medical professionals, legal counsel, financial professionals, or other qualified advisors.

6. Your Content

“Your Content” includes content you provide to, submit through, connect to, upload to, generate with, or otherwise make available through Tavina, including prompts, chats, files, notes, tasks, memories, voice information, integration data, tool data, and related materials.

You retain ownership of and rights in Your Content to the extent you have those rights. You grant Hurt Ridge a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use Your Content only as reasonably necessary to operate, secure, maintain, support, and improve the reliability and safety of Tavina.

Customer chats, files, memories, voice data, and tool data are not used to train or improve models. Diagnostic or support access to customer content requires your explicit permission, except that Alpha Channel users have debugging enabled by default as part of Alpha Channel participation.

You represent that you have all rights, permissions, consents, and authority necessary to provide Your Content and authorize its processing through Tavina. You are responsible for Your Content and for ensuring that it does not violate applicable law or the rights of others.

7. Connected Applications and Third-Party Services

Tavina may allow you to connect third-party applications, accounts, services, or tools. You choose whether to connect an application and designate the scopes, permissions, and actions available to Tavina. Tavina uses the lowest available trust setting by default where applicable.

You may revoke connected-app access through Settings > Integrations. Revocation generally stops Tavina’s authorized future access, subject to technical processing time and the limits of the applicable third-party service.

You are responsible for ensuring that you have authority to connect an account or service and authorize the scopes and actions you select. Third-party services are governed by their own terms, privacy notices, security practices, and data handling practices. Hurt Ridge is not responsible for third-party services, their availability, or their handling of your information.

8. Acceptable Use

You may use Tavina only in compliance with these Terms and applicable law. You may not use Tavina, or allow others to use Tavina, to:

• violate applicable law, regulation, court order, or the rights of another person or organization;
• submit, generate, distribute, or facilitate unlawful, harmful, fraudulent, deceptive, threatening, abusive, harassing, hateful, exploitative, or privacy-invasive material or conduct;
• infringe, misappropriate, or violate intellectual-property, privacy, publicity, confidentiality, or other rights;
• submit content or connect applications without the required rights, permissions, notices, or consents;
• attempt to gain unauthorized access to accounts, systems, data, credentials, integrations, or networks;
• interfere with, disrupt, overload, probe, scan, reverse engineer, bypass, or compromise the security or operation of Tavina, except where such activity cannot lawfully be restricted;
• share, sell, transfer, or misuse account credentials or access controls;
• create, deploy, or facilitate malware, credential theft, phishing, unauthorized surveillance, fraud, or other harmful security activity;
• use Tavina for unauthorized high-risk decisions or actions involving safety, health, legal rights, employment, housing, insurance, financial eligibility, or similar consequential matters; or
• use Tavina in a manner that could reasonably harm people, property, systems, or the integrity of the service.

9. Intellectual Property

Except for Your Content and third-party materials, Tavina and its software, interfaces, designs, text, graphics, branding, features, and other content are owned by Hurt Ridge or its licensors and are protected by applicable intellectual-property laws.

Subject to your compliance with these Terms, Hurt Ridge grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use Tavina for its intended purposes. No ownership interest or other rights are transferred to you.

“Tavina,” “Hurt Ridge,” and related names, logos, and marks may be trademarks of Hurt Ridge or its licensors. You may not use them without prior written permission except as permitted by applicable law.

10. Feedback

If you provide suggestions, ideas, comments, or other feedback about Tavina, you grant Hurt Ridge a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, distribute, and otherwise use that feedback for any lawful purpose without compensation or obligation to you. This does not give Hurt Ridge rights in Your Content beyond the limited license described in these Terms.

11. Service Changes, Beta Features, Suspension, and Termination

Tavina may change, add, remove, suspend, or discontinue features or all or part of the service. Some features may be offered on a beta, preview, experimental, or similar basis and may be incomplete, unavailable, changed, or discontinued without becoming permanent features.

We may suspend or terminate your access to Tavina if we reasonably believe that you have violated these Terms, created a security risk, exposed Hurt Ridge or others to harm or liability, or used Tavina unlawfully. Where appropriate, we may provide notice and an opportunity to address the issue, but immediate suspension may occur when reasonably necessary to protect users, the service, or others.

You may stop using Tavina at any time. Provisions that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, liability, indemnity, disputes, and general terms, will survive termination.

12. Payments and Future Paid Plans

Tavina does not currently have paying subscribers. Hurt Ridge may offer paid plans, subscriptions, purchases, or other payment features in the future.

If paid functionality becomes available, the pricing, applicable taxes, billing schedule, renewal terms, cancellation terms, refund terms, and any additional terms presented at checkout or with the applicable offering will govern that paid functionality. Nothing in these Terms promises particular current or future paid-plan features, prices, renewal terms, or refund rules.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAVINA IS PROVIDED “AS IS” AND “AS AVAILABLE.” HURT RIDGE DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, QUIET ENJOYMENT, AND NON-INTERFERENCE.

Hurt Ridge does not guarantee that Tavina will always be available, uninterrupted, secure, error-free, accurate, complete, compatible with every device or service, or free from harmful components. No security measure can eliminate all risk, and no transmission or storage system can be guaranteed completely secure.

Some jurisdictions do not allow certain warranty exclusions or limitations. In those jurisdictions, the exclusions and limitations in these Terms apply only to the extent permitted by applicable law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HURT RIDGE AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO TAVINA OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF HURT RIDGE AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO TAVINA OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) $100; OR (B) THE FEES YOU PAID TO HURT RIDGE FOR TAVINA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including non-waivable consumer rights.

15. Indemnification

To the extent permitted by applicable law, you will indemnify and defend Hurt Ridge and its members, managers, officers, employees, contractors, licensors, service providers, and affiliates against third-party claims, liabilities, damages, losses, and reasonable costs and expenses arising from: (a) Your Content; or (b) your unlawful use of Tavina or material misuse of Tavina in violation of these Terms.

Hurt Ridge will provide prompt notice of a claim for which it seeks indemnification, except where delay does not materially prejudice your defense. You may control the defense of the claim with counsel reasonably acceptable to Hurt Ridge, and Hurt Ridge may participate with its own counsel at its own expense. You may not settle any claim in a manner that imposes liability, an admission, injunctive relief, or another obligation on Hurt Ridge without Hurt Ridge’s prior written consent. Hurt Ridge may not settle a claim in a manner that imposes liability, an admission, or another obligation on you without your prior written consent.

16. Governing Law and Disputes

These Terms and disputes arising from or relating to Tavina are governed by the laws of the State of North Dakota, excluding its conflict-of-law rules, and subject to any non-waivable consumer-protection law that applies to you.

Before beginning a formal proceeding, the parties will attempt in good faith to resolve the dispute informally for at least 30 days after the complaining party submits the dispute through https://hurtridge.com/contact/. This informal-resolution requirement does not apply where prohibited by law or where urgent injunctive or similar equitable relief is appropriate.

Unless a federal court has exclusive jurisdiction, litigation relating to these Terms or Tavina must be brought in the state courts located in Stark County, North Dakota. The parties may agree, after a dispute arises, to resolve that dispute through arbitration. If the parties agree to arbitration, the arbitration must occur in Stark County, North Dakota.

Nothing in these Terms requires mandatory arbitration or waives any right to bring or participate in a class, collective, representative, or similar action where such a right otherwise exists.

17. Changes to These Terms

Hurt Ridge may update these Terms to reflect changes to Tavina, applicable law, business practices, or other relevant circumstances. We will post updated Terms with a revised effective date. For material changes, we will provide notice by posting notice through Tavina, on an applicable Tavina-related site experience, or by another reasonable method, and changes will apply prospectively as required by applicable law.

Your continued use of Tavina after updated Terms become effective means that you accept the updated Terms, except where applicable law requires a different form of consent or preserves a non-waivable right.

18. General Terms

These Terms, together with the Privacy Policy and any additional terms that expressly apply to a particular Tavina feature or transaction, form the entire agreement between you and Hurt Ridge regarding Tavina.

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of that provision.

You may not assign or transfer these Terms or your account without Hurt Ridge’s prior written consent. Hurt Ridge may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or operation of the service, subject to applicable law.

19. Contact Us

For support, privacy questions, legal notices, security concerns, deletion requests, complaints, or questions about these Terms, contact Hurt Ridge LLC through https://hurtridge.com/contact/.